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Return Policy

At Wuffy®, we are committed to delivering joy, quality, and satisfaction with every order. If for any reason you are not completely satisfied with your purchase, please review our Return Policy below for guidance on returns, refunds, and exchanges.

Check Items on Delivery

We recommend carefully inspecting your Wuffy® product immediately upon delivery to ensure it arrives in good condition and meets your expectations. If you notice any issues, please contact our support team as soon as possible.

General Return and Refund Policies

Returns

  • You have 30 days from the date of delivery to request a return.
  • To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received.
  • The product must be returned in its original packaging, including all accessories, manuals, and inserts.
  • A proof of purchase or order confirmation is required.
  • Returned items must show no visible signs of use, damage, or wear.
  • Return eligibility and procedures may vary depending on your location. Please review all terms carefully before placing an order.

Refunds

  • Once your returned item is received, it will be inspected by our team.
  • You will be notified by email once your return has been received and reviewed.
  • If approved, your refund will be issued to your original payment method.
  • Refund processing times may vary depending on your payment provider and can take several business days to appear in your account.
  • To initiate a refund request, please contact our customer support team using the details provided below.

Shipping

  • Customers are responsible for return shipping costs.
  • Shipping charges are non-refundable.
  • If a refund is approved, the return shipping cost may be deducted from the total refund amount.

Exchanges

If you wish to exchange your item, please contact our customer support team. Depending on availability and circumstances, we may offer:

  • A replacement product
  • Store credit
  • A refund to the original payment method

Exchange options are evaluated on a case-by-case basis.

Exceptions to the Return and Refund Policy

  • Discounted or promotional items are considered final sale and are not eligible for return or exchange.
  • Items must be returned with all original tags, packaging, and components intact.
  • Products that show signs of use, damage, or tampering are not eligible for a refund.
  • Batteries, if included and opened, may affect return eligibility.

Steps to Initiate a Return

To start a return, please follow these steps:

  1. Reply to your order confirmation email or contact our support team to request a return.
  2. Wait for confirmation and return instructions from our team.
  3. Securely package the item in its original packaging.
  4. Ship the item back following the provided instructions.

Contact Information

For any questions or assistance regarding this Return Policy, please contact us:

Company Name: Wuffy®

Website: www.en-wuffyrobot.com

Email: support@en-wuffyrobot.com

Phone: +1 (217) 449-7874

Address:
UAB Commercecore
Savanorių pr. 363
Kaunas, Lithuania